Cabin Baggage is restricted 1 piece only, with maximum weight of
7 kg. Total size of cabin baggage per passenger must not exceed
56 cm x 36 cm x 23 cm.
In addition to your allowances, passengers may also carry onboard
the following items free:
- A small briefcase, handbag, or backpack
- An umbrella, walking stick or crutches
- An overcoat or shawl,
- A small camera or a pair of binoculars
- A laptop or notebook computer (no more than 4
kg or 9 lb in weight)
- A infant bassinet or cot (that can fit on fold
down shelves and can be properly secured)
- A collapsible pushchair (if cabin stowage is
- Infant food and nappies (for consumption in flight)
- Reasonable amount of reading matter,
- Some duty free items.
NOTE: Baby buggies and adult wheelchairs must be checked-in as
Excess Baggage Charge
Excess baggage is charged at a rate of 1.5% of applicable published
one way economy air fare per kg.
Excess baggage counter is located at the Menzies counter next to
Air Macau Ticketing & Reservation counter on 2/F Departure Hall
of Passenger Terminal Building in Macau International Airport.
Passengers are required to proceed to Immigration immediately after
check-in and stand by. at boarding gate at least 30 minutes before
departure time. Boarding gate closes 10 minutes before departure.
Passengers who are late may not be allowed to board.
Passengers are required to check in at least two hours
before flight departure. The check in counter will be closed
40 minutes before departure.
Passengers are required to reconfirm their flights at least 72
hours before departure. They are also required to advise the reservations
office of their local contact so that they can be informed in case
of any flight changes. Failure to reconfirm may result in their
seats being cancelled.
Air Macau will tender special services to the followings
||Passengers require stretcher
|Infant under 3-month
||Not accepted for unaccompanied
|UM - Age 3 months to
||Must be accompanied
by an additional hostess to act as hostess. This hostess must
be a cabin crew or a member of ground staff.
|UM - Age 6 years to
||Can be accepted for
travelling without escort as long as his/her guardian will accompany
to see off/pick up at the arrival/departure airport
|YP-Age 12 years to 16
||Can travel unaccompanied.
||Request for UM/YP service
booking should be made at least 7 days in advance at our town
Full details of contact persons at both the point of origin
and the final destination (name, relationship address, phone
numbers, fax number.)
||Hand overs of UM/YP
must be carried out with documentary proof.
||Only 1 stretcher case
is allowed per flight in Economy Class only.
||Stretcher case booking
should be made at least 4 days in advance at our Town Offices.
||Booking of hospital
at final destination must be confirmed by passenger before travelling.
||An attendant must accompany
the stretcher case passenger.
||Passengers are required
to hand out the Medical Certification Letter signed by local
authorized hospital for medical clearance purpose.
4 Handicapped passengers can be accepted per flight.
Completely handicapped passenger must be accompanied by a cabin
We offer the following special meals:
Child Meal (2 years - 12 years)
For other special meal requests due to religious
or medical reasons, please check with our Town Offices.
||Acceptance of domestic
animals such as dogs, cats, birds, etc., for carriage as baggage
in the load compartments of Air Macau aircraft, is subject to
the following conditions:
being properly and safely caged in a suitable container which
does not permit its escape or the protruding of its legs; the
container shall be supplied by the passenger;
being healthy, clean, odorless and harmless; pregnant females
shall not be accepted;
all governmental and veterinary regulations have been complied
The animal can only be carried as registered checked baggage
in the same flight of owner passenger, provided the type of
aircraft permits the carriage in load compartments considering
the dimension of the animal.
unaccompanied or wild animals shall be accepted as cargo.
|The cost will be charged
as "Excess Baggage Charges".
Advice to International Passengers on Limitation
Passengers on a journey involving an ultimate destination or a stop
in a country other than the country of origin are advised that the
provisions of a treaty known as the Warsaw Convention may be applicable
to the entire journey, including any portion entirely within the
country of origin or destination. For such passengers on a journey
to, from, or with an agreed stopping place in the United States
of America, the Convention and special contracts of carriage embodied
in applicable tariffs provide that the liability of certain carriers
parties to such special contracts, for death of or a personal injury
to passengers is limited in most cases to proven damages not exceed
US$ 75,000 per passenger*, and that this liability up to such limit
shall not depend on negligence on the part of the Carrier. For such
passengers travelling by a carrier not a party to such special contracts
or on a journey not to, from, or having an agreed stopping place
in the United States of America, liability of the carrier for death
or personal injury to passengers is limited in most cases to approximately
US$ 10,000 or US$ 20,000.
The names of carriers parties to such special contracts
are available at all ticket offices of such carriers and may be
examined on request.
Additional protection can usually be obtained by
purchasing insurance from a private Company. Such insurance is not
affected by a limitation of the carrier's liability under the Warsaw
Convention or such special contracts of carriage. For further information
please consult your Airline or Insurance Company Representative.
*Note: The limit of liability of US$75,000 above
is inclusive of legal fees and costs except that in the case of
a claim brought in a state where provision is made for separate
award of legal fees and costs, the limit shall be the sum of US$
58,000 exclusive of legal fees and costs.
Notice of Baggage Liability Limitations
Liability for loss, delay, or damage to baggage
is limited unless a higher value is declared in advance and additional
charges are paid. For most international travel (including domestic
portions of international journeys)the liability limit is approximately
US$ 20.00 per kilo for checked baggage and US$ 400.00 per passenger
for unchecked baggage. For travel wholly between U.S. points, Federal
rules require any limit on an airline's baggage liability to be
at least US$ 1,250.00 per passenger. Excess valuation may not be
declared on certain types of articles. Some carriers assume no liability
for fragile, valuable or perishable articles. Further information
may be obtained from the carrier.
If you have recently flown on Air Macau, we
shall appreciate your evaluation and comments on our service by
filling out the questionnaire.