Passenger Information and Feedback

Baggage Information

Check-in Baggage

(All sectors except MFM-MNLv.v. Sector)

Class Free Baggage Allowance
Business Class 30 kg
Economy Class 20 kg
Infant 10 kg

(MFM-MNLv.v. Sector)

Class Free Baggage Allowance
Business Class 40 kg
Economy Class 30 kg
Infant 10 kg
Baggage Infomation

Boarding

Check - in Time

Reconfirmation

Special Services
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Acceptance of Unaccompanied Minor / Young Passengers
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Stretcher Case
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Handicapped Passenger
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Special Meals
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Animal Transportation
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Conditions of carriage

Questionnaire

Cabin Baggage

Cabin Baggage is restricted 1 piece only, with maximum weight of 7 kg. Total size of cabin baggage per passenger must not exceed 56 cm x 36 cm x 23 cm.

In addition to your allowances, passengers may also carry onboard the following items free:

  • A small briefcase, handbag, or backpack
  • An umbrella, walking stick or crutches
  • An overcoat or shawl,
  • A small camera or a pair of binoculars
  • A laptop or notebook computer (no more than 4 kg or 9 lb in weight)
  • A infant bassinet or cot (that can fit on fold down shelves and can be properly secured)
  • A collapsible pushchair (if cabin stowage is available)
  • Infant food and nappies (for consumption in flight)
  • Reasonable amount of reading matter,
  • Some duty free items.

NOTE: Baby buggies and adult wheelchairs must be checked-in as hold baggage.

Excess Baggage Charge

Excess baggage is charged at a rate of 1.5% of applicable published one way economy air fare per kg.

Excess baggage counter is located at the Menzies counter next to Air Macau Ticketing & Reservation counter on 2/F Departure Hall of Passenger Terminal Building in Macau International Airport.

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Special Services

Passengers are required to proceed to Immigration immediately after check-in and stand by. at boarding gate at least 30 minutes before departure time. Boarding gate closes 10 minutes before departure. Passengers who are late may not be allowed to board.

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Special Services

Passengers are required to check in at least two hours before flight departure. The check in counter will be closed 40 minutes before departure.

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Special Services

Passengers are required to reconfirm their flights at least 72 hours before departure. They are also required to advise the reservations office of their local contact so that they can be informed in case of any flight changes. Failure to reconfirm may result in their seats being cancelled.

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Special Services

Air Macau will tender special services to the followings

1. Unaccompanied Minors/Young Passengers;
2. Passengers require stretcher or wheelchair;
3. Handicapped Passengers;
4. Animals/Pets Transportation.

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Acceptance of UM/YP

Acceptance of Conditions
Infant under 3-month age Not accepted for unaccompanied travel.
UM - Age 3 months to 5 years Must be accompanied by an additional hostess to act as hostess. This hostess must be a cabin crew or a member of ground staff.
UM - Age 6 years to 12 years Can be accepted for travelling without escort as long as his/her guardian will accompany to see off/pick up at the arrival/departure airport
YP-Age 12 years to 16 years Can travel unaccompanied.

 

1. Request for UM/YP service booking should be made at least 7 days in advance at our town offices.
2. Provide Full details of contact persons at both the point of origin and the final destination (name, relationship address, phone numbers, fax number.)
3. Hand overs of UM/YP must be carried out with documentary proof.

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Stretcher Case

1. Only 1 stretcher case is allowed per flight in Economy Class only.
2. Stretcher case booking should be made at least 4 days in advance at our Town Offices.
3. Booking of hospital at final destination must be confirmed by passenger before travelling.
4. An attendant must accompany the stretcher case passenger.
5. Passengers are required to hand out the Medical Certification Letter signed by local authorized hospital for medical clearance purpose.

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  Handicapped Passenger

1.
2.
Maximum 4 Handicapped passengers can be accepted per flight.
Completely handicapped passenger must be accompanied by a cabin crew.

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Special Meals

We offer the following special meals:

  VGML
CHML
Vegetarian Meal
Child Meal (2 years - 12 years)

For other special meal requests due to religious or medical reasons, please check with our Town Offices.

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Animal Transportation

1. Acceptance of domestic animals such as dogs, cats, birds, etc., for carriage as baggage in the load compartments of Air Macau aircraft, is subject to the following conditions:

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being properly and safely caged in a suitable container which does not permit its escape or the protruding of its legs; the container shall be supplied by the passenger;

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being healthy, clean, odorless and harmless; pregnant females shall not be accepted;

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all governmental and veterinary regulations have been complied with.

2.
 
The animal can only be carried as registered checked baggage in the same flight of owner passenger, provided the type of aircraft permits the carriage in load compartments considering the dimension of the animal.
3. Large dimensions, unaccompanied or wild animals shall be accepted as cargo.
4.
The cost will be charged as "Excess Baggage Charges".

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Conditions of carrriage

Advice to International Passengers on Limitation of Liability

Passengers on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised that the provisions of a treaty known as the Warsaw Convention may be applicable to the entire journey, including any portion entirely within the country of origin or destination. For such passengers on a journey to, from, or with an agreed stopping place in the United States of America, the Convention and special contracts of carriage embodied in applicable tariffs provide that the liability of certain carriers parties to such special contracts, for death of or a personal injury to passengers is limited in most cases to proven damages not exceed US$ 75,000 per passenger*, and that this liability up to such limit shall not depend on negligence on the part of the Carrier. For such passengers travelling by a carrier not a party to such special contracts or on a journey not to, from, or having an agreed stopping place in the United States of America, liability of the carrier for death or personal injury to passengers is limited in most cases to approximately US$ 10,000 or US$ 20,000.

The names of carriers parties to such special contracts are available at all ticket offices of such carriers and may be examined on request.

Additional protection can usually be obtained by purchasing insurance from a private Company. Such insurance is not affected by a limitation of the carrier's liability under the Warsaw Convention or such special contracts of carriage. For further information please consult your Airline or Insurance Company Representative.

*Note: The limit of liability of US$75,000 above is inclusive of legal fees and costs except that in the case of a claim brought in a state where provision is made for separate award of legal fees and costs, the limit shall be the sum of US$ 58,000 exclusive of legal fees and costs.

Notice of Baggage Liability Limitations

Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel (including domestic portions of international journeys)the liability limit is approximately US$ 20.00 per kilo for checked baggage and US$ 400.00 per passenger for unchecked baggage. For travel wholly between U.S. points, Federal rules require any limit on an airline's baggage liability to be at least US$ 1,250.00 per passenger. Excess valuation may not be declared on certain types of articles. Some carriers assume no liability for fragile, valuable or perishable articles. Further information may be obtained from the carrier.

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Questionnaire

If you have recently flown on Air Macau, we shall appreciate your evaluation and comments on our service by filling out the questionnaire.

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Copyright Air Macau Co, LTD. 2005